DFP Provides full concession inflight duty free services that enable our airline partners to offer their passengers aspirational and souvenir products, but without the administrative burden. DFP’s branded approach increase ancillary revenue for the airline, while providing discerning customer service.
MULTI-CHANNEL MARKETING Our in-house Creative Director and marketing team look at the airline through the lens of their brand and work with them to create pre-order, mobile web e-commerce and passenger communication applications, mobile alerts, custom print catalogs, cabin announcements, inflight entertainment content, database and research initiatives.
FLIGHT ATTENDANT TRAINING & INCENTIVES DFP recognizes the value of improved performance and continuous motivation. As such DFP’s Duty Free Academy was created to engage, educate and empower Flight Attendants; facilitated by an online portal and quarterly road-shows. Sales techniques, product knowledge, administrative requirements, and sales promotions are provided and tracked via the online portal.
To ensure the best service is offered and delivered, DFP developed a technological platform, making the Travel Retail shopping experience comfortable and more convenient.
Attractive, intuitive online platforms customized for pre-order and home delivery, coupled with dependable logistics and customer service are some of the resources that will guarantee top quality service always putting clients first. Our technology can integrate website, online store and logistics platforms promoting higher business traffic.
DFP has invested a substantial sum of money in its technology platform to meet the requirements of a logistically demanding business with multi sales channels. DFP is also investing in expertise to leverage emerging technology to enhance inflight retail revenues to our Airline Partners.
It is well known that online shopping has become the new trend and it is projected to continue to grow and encroach into traditional retail channels such as In flight & Airport outlets. For this “new” consumer, it’s not only about convenience and efficiency but also about the reliability and quality from the online retail service provider. At the click of a button, they can compare price offerings at a regional or global scale. They want to buy quality products, at fair prices and receive them fast with the peace of mind that their purchase is backed up by a reputable retailer with good customer service and Return & Exchange policies.
A truly memorable and satisfying shopping experience must include quality products, strategic purchasing, fully controlled services, and a highly effective after sales support. With home delivery, passengers will have 100% convenient shopping experiences resulting in:
Whether on an Aircraft or on a Ship, DFP’s extensive spirits portfolio coupled with exceptional brand owner support provides its Airlines and Cruise Ships partners an unparalleled one stop shop opportunity for all their onboard liquor needs.
Many of our airline partners use DFP's proprietary system SKY-POS to charge for on-board food and beverage sales, baggage fees at the gate and even upgrades or advance sales of excursion packages at the destination. Flight Crew are able to process cash, credit card and coupon sales in the air. SKY-POS has also a wealth if administrative tools and reports and can manage Duty Free sales and B.O.B Sales separately.
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